Casey’s, the Iowa based gas station chain, has two locations in Redwood Falls.
With nearly 2,000 retail locations across 15 states and new locations coming regularly, errors are bound to happen on occasion. Luckily, those mistakes do not occur often, though one such incident occurred in recent weeks in Redwood Falls.
A tanker truck that was supposed to refill the diesel underground storage tank dumped the diesel fuel load into the gasoline pod instead Dec. 12 at the 410 South Mill Street Casey’s location. The storage tank was not fully depleted, and so the result was a mixture of gasoline and diesel fuel which was pumped into automobiles that filled up at the service station.
Speaking as to how rare these kinds of mistakes happen, Bill Walljasper, the chief financial officer for Casey’s, said that, “In my 27 years with the company I can count on one hand how many times this has happened… it really is very rare.”
Walljasper mentioned there are regular steps shipping drivers take.
He said drivers carry a shipping manifest which is cross checked at the delivery destination, and there are enough checks in place that mistakes are caught before they happen, adding “incidents are really few and far between.”
“Luckily we caught the mistake relatively quick. We realized what had happened on the 14th and shut down the pumps right away,” said Walljasper. “The underground tanks had to be drained and cleaned of the diesel mixture before we could refill them and put the pump back into service.
“Because the tanks were still partly full the diesel was a diluted mix. The chief result of running the mixed fuel in vehicles was underperformance.”
At the time of Walljasper’s comments he was aware of “about 30 gasoline vehicles needing service or maintenance due to the diesel mix.” Remediation was on a case by case basis depending on the vehicle, and while specific details are private he said that the typical financial impact or damages to customers was “about a couple hundred dollars per vehicle.”
Casey’s is a regional chain that has been around for more than 50 years and has built a reputation in the locations they service.
“We know it happened,” Walljasper said, “and we’re sure that we’ll get past the incident promptly because of our relationships in the community.
“The switch was the result of a simple human error, and when you pump two billion gallons of fuel per year the relatively small number of affected persons actually demonstrates a pretty good track record that we’re only looking at after there’s been a failure.”
Walljasper does say that if you feel yours was a vehicle that was affected by the fuel mixture which was available for sale at a the specific pump at that Casey’s location from December 12-14, you are welcome to inquire about repairs or remediation.
Because of the nature of the incident, receipts or some kind of evidence to verify the fuel purchase will be required.
However, fuel buyers with receipts are encouraged to contact the company and start the process it has established with the other affected parties.